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Easy.
Flexible.
Efficient.

More staffing solutions options to boost your business!

Unlock Latams top talent pool & save up to 70% on hiring and ongoing costs. From a virtual executive assistant to a +500 agents operation, FlexCenter offers the perfect solution tailored just for your business.
Welcome to your premier global partner in outsourcing solutions, where the main goal is to power your business and take it to the next level. Our A-Team of experienced agents specializes in delivering top-noch solutions in sales, customer service & tech support areas.

1

Choose the solution

that best fits your business model

Whether it’s a dedicated agent or a team operation, we are fully committed with FlexCenter’s Excellence creed, delivering a professional service focused on reaching your clients complete satisfaction in areas like customer service, sales generation and tech support.

Staff Augmentation

We will search for qualified personnel for your work teams. We transfer brand cultural details to the team. We convey your culture to the working team.

Service Scope
  • Candidate selection
  • Hiring and payroll management
  • Service continuity guarantee
  • Exemption from contractual commitments with employees in Latam
Pay-as-you-use Customer Support

Pay-as-you-use Customer Support

Our shared pool of trained agents will address customer queries on a per-minute or per-interaction basis.

Event-based Technical Support

Event-based Technical Support

From product launches to software updates, we got your back during temporary spike in support queries.

Seasonal Sales Boost

Seasonal Sales Boost

During sales or holiday seasons, our agents can assist businesses in managing increased interactions.

Overflow Support

Overflow Support

In times of unexpected volume spikes, our shared services will ensure no customer is left unanswered.

After-hours Support

After-hours Support

While your primary team is off-duty, our shared services provides constant support for your customers.

1-on-1 Agent

Specific profile agent, that will work directly with you or your team.

No matter the language, time zone, or how tricky the task is, we’ve got you covered. Perfect for businesses with a bunch of customer questions. And hey, if your product needs some in-depth know-how for support, we’re your go-to for that too!
Service Scope
  • Profile design
  • Candidate selection
  • Presentation of top profiles
  • Schedule compliance
  • Service continuity guarantee
  • Hiring and payroll management
  • Waiver of contractual commitments with employees in Latam
Customer Support

Customer Support

Addressing queries, complaints, and feedback, providing a seamless customer experience.

Sales & Lead Generation

Sales & Lead Generation

Proactively reaching out to potential customers, explaining product or service offerings, and converting leads.

Technical Support

Technical Support

Offering solutions for technical queries, troubleshooting issues, and guiding users through product functionalities.

Back-office Operation

Back-office Operations

Handling administrative tasks such as data entry, report generation, and documentation.

Team Design

Formation of work teams managed by FlexCenter. We offer our expertise in combining technology, processes, and people to achieve the set objectives.

Juggling between 2 – 8 projects like pros, our 2 – 4 seasoned agent teams has got you covered 24/7. Amp up your customer engagement game. From after-hours queries to kickstarting tech and customer support, consider it handled with flair and precision. Boost your brand with us!
Service Scope
  • Profile creation
  • Definition of roles
  • Evaluation and adaptation of processes
  • Candidate selection
  • Presentation of top profiles
  • Schedule compliance
  • Service continuity guarantee
  • Hiring and payroll management
  • Exemption from contractual commitments with employees in Latam
  • Reporting of agreed KPIs
Pay-as-you-use Customer Support

Pay-as-you-use Customer Support

Our shared pool of trained agents will address customer queries on a per-minute or per-interaction basis.

Event-based Technical Support

Event-based Technical Support

From product launches to software updates, we got your back during temporary spike in support queries.

Seasonal Sales Boost

Seasonal Sales Boost

During sales or holiday seasons, our agents can assist businesses in managing increased interactions.

Overflow Support

Overflow Support

In times of unexpected volume spikes, our shared services will ensure no customer is left unanswered.

After-hours Support

After-hours Support

While your primary team is off-duty, our shared services provides constant support for your customers.

2

Select the Areas

you want to boost!

The right person to get the job done!

Virtual Assistant
Customer Service
Sales Generation
Client Support

By your side

Virtual Assistant

  • Comprehensive email and lead management.
  • Handling meetings and company updates.
  • Creating and organizing important documents.
Leading a company comes with a myriad of daily tasks that can distract you from what’s most important: growing your business. Free up your time by relying on our unparalleled virtual executive support, highly trained specialists that will handle all the details of your business. From managing email and meetings, to creating important documents, our VEAs are truly committed to the success of your business.

Exceptional

Customer Service

  • Integrated and personalized customer service.
  • Improved customer experience.
  • Efficient support and retention.
Accessible, efficient and tailored customer service for your business. As the preferred contact channel for your customers, we take care of their queries and concerns, providing them with the support they need when they need it. Our customer service experts not only answer your customers’ questions, but are also committed to improving their experience with every interaction.

Boosting

Sales Generation

  • Specialized sales agents.
  • Personalized customer follow-up and support process.
  • Conversion of potential customers to real customers.
Boost your bottom line with our effective sales generation. Specialized agents will design a tailored care process that follows and accompanies each customer on their journey, turning prospects into loyal advocates for your brand.Forget about generic sales approaches, we take the time to understand your business and customers, allowing us to create sales strategies that really work.

24/7

Client Support

  • Highly trained agents.
  • Solution and attention to all types of queries and problems.
  • 24/7 uninterrupted contact with your customers.
Customer support is not limited to business hours. Your customers may have questions or face problems at any time of the day, and being there for them can make a big difference in their satisfaction. Our virtual agents are ready to address and resolve everything from product information to technical issues, regardless of the day or time.

Customized

Omnichannel Support

Choose the channels that your clients prefer!

3

Activate Contact Channels

with customised omnichannel support

Discover a world where every communication touchpoint is an opportunity for unparalleled service. With our omni-channel support, your customers are always heard, valued and prioritized.
Voice
Dial-in and let's talk!
Our voice support isn't just a call – it's an experience. Connect with your clients in real-time, understand and solve their concerns on-the-fly.
Email
Prefer to put it in witing?
Questions, feedback, or just assistance, your clients can shoot us an email. We’ll delve into their concerns and get back with precise solutions.
Chat
Need answers now?
Whether you're clients browse your site or app, our chat support ensures instant assistance with the convenience of a text.
RR.SS.
Join the conversation
Your brand is more than just a logo, it's a living dialogue. From Facebook to Twitter, we’re active, responsive, and tuned into your clients needs.
Whatsapp
Security meets convenience
Communicate with ease and assurance. WhatsApp global appeal, makes it an essential part of our customer-centric approach.
Voice
Dial-in and let's talk!

Voice

Our voice support isn't just a call – it's an experience. Connect with your clients in real-time, understand and solve their concerns on-the-fly.

Email
Prefer to put it in writing?
Advanced Tools
Add more power to Elementor using our creative elements and make your projects look prettier than ever before.
Chat
Need answers now?
Advanced Tools
Add more power to Elementor using our creative elements and make your projects look prettier than ever before.
Social Media
Join the conversation
Advanced Tools
Add more power to Elementor using our creative elements and make your projects look prettier than ever before.
Whatsapp
Security meets convenience
Advanced Tools
Add more power to Elementor using our creative elements and make your projects look prettier than ever before.
Take your business to the next level in
3...
2...
1...
Boost!

Your Dream
A-TEAM

The difference between meh and MEmorable!

We are committed with excelence in every service provided to our clients. Consiuos that human talent is the engine that drives this committment, we have created the Employee Engament Program (EEP) designed to maximize our teams satisfaction, reduce turnover rates and deliver customized solutions for your company’s needs.

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Let's talk!

Are your customers getting the experience they’re looking for? Feeling lost in the BPO world? Relax, we can help you find the right solution for your business to grow.
+1 305 230 4719

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Monday to Friday: 8am – 5pm (GMT-5)
  • Profile design.
  • Candidate selection.
  • Selection of top profiles.
  • Schedule compliance.
  • Service continuity guarantee.
  • Hiring and payroll management.
  • Waiver of contractual commitments with employees in Latam.
© 2023 Flex Center LLC – All rights reserved. | Powered by Inside Matters.

© 2023 Flex Center LLC– All rights reserved.

Powered by Inside Matters.