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Easy.
Flexible.
Efficient.

More options to boost your business!

Welcome to your premier global partner in outsourcing solutions, where the main goal is to power your business and take it to the next level. Our A-Team of experienced agents specializes in delivering top-noch solutions in sales, customer service & tech support areas.

Services

The right tool to get the job done!

Virtual Assistant
Customer Service
Sales Generation
Client Support

You're in control!

Choose the solution that best fits your business model.

Whether it is a Dedicated Agent Service or a Shared Process Service, our team is fully committed with FlexCenter’s Excellence creed, delivering a professional service focused on reaching your clients complete satisfaction in areas like customer service, sales generation and tech support.

Dedicated
Agents Service

Designed for businesses seeking exclusive support tailored to their unique requirements.

No matter the language, time zone, or how tricky the task is, we’ve got you covered. Perfect for businesses with a bunch of customer questions. And hey, if your product needs some in-depth know-how for support, we’re your go-to for that too!
Benefits
Customer Support

Customer Support

Addressing queries, complaints, and feedback, providing a seamless customer experience.

Sales & Lead Generation

Sales & Lead Generation

Proactively reaching out to potential customers, explaining product or service offerings, and converting leads.

Technical Support

Technical Support

Offering solutions for technical queries, troubleshooting issues, and guiding users through product functionalities.

Back-office Operation

Back-office Operations

Handling administrative tasks such as data entry, report generation, and documentation.

Shared
Process Service

Suitable for businesses that don't need full-time agents but still demand a premium service.

Juggling between 2 – 8 projects like pros, our 2 – 4 seasoned agent teams has got you covered 24/7. Amp up your customer engagement game. From after-hours queries to kickstarting tech and customer support, consider it handled with flair and precision. Boost your brand with us!
Benefits
Pay-as-you-use Customer Support

Pay-as-you-use Customer Support

Our shared pool of trained agents will address customer queries on a per-minute or per-interaction basis.

Event-based Technical Support

Event-based Technical Support

From product launches to software updates, we got your back during temporary spike in support queries.

Seasonal Sales Boost

Seasonal Sales Boost

During sales or holiday seasons, our agents can assist businesses in managing increased interactions.

Overflow Support

Overflow Support

In times of unexpected volume spikes, our shared services will ensure no customer is left unanswered.

After-hours Support

After-hours Support

While your primary team is off-duty, our shared services provides constant support for your customers.

Customized

Omnichannel Support

Choose the channels that your clients prefer!
Discover a world where every communication touchpoint is an opportunity for unparalleled service. With our omni-channel support, your customers are always heard, valued and prioritized.
Voice
Dial-in and let's talk!

Voice

Our voice support isn't just a call – it's an experience. Connect with your clients in real-time, understand and solve their concerns on-the-fly.

Email
Prefer to put it in writing?
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Chat
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Social Media
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Whatsapp
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Take your business to the next level in
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Your Dream
A-TEAM

The difference between meh and MEmorable!

We are committed with excelence in every service provided to our clients. Consiuos that human talent is the engine that drives this committment, we have created the Employee Engament Program (EEP) designed to maximize our teams satisfaction, reduce turnover rates and deliver customized solutions for your company’s needs.

Powered Clients

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Let's talk!

Are your customers getting the experience they’re looking for? Feeling lost in the BPO world? Relax, we can help you find the right solution for your business to grow.
Monday to Friday: 8am – 5pm (GMT-5)