Easy.
Flexible.
Efficient.
More staffing solutions options to boost your business!
Unlock Latams top talent pool & save up to 70% on hiring and ongoing costs. From a virtual executive assistant to a +500 agents operation, FlexCenter offers the perfect solution tailored just for your business.
Welcome to your premier global partner in outsourcing solutions, where the main goal is to power your business and take it to the next level. Our A-Team of experienced agents specializes in delivering top-noch solutions in sales, customer service & tech support areas.
1
Choose the solution
that best fits your business model
Whether it’s a dedicated agent or a team operation, we are fully committed with FlexCenter’s Excellence creed, delivering a professional service focused on reaching your clients complete satisfaction in areas like customer service, sales generation and tech support.
Staff Augmentation
We will search for qualified personnel for your work teams. We transfer brand cultural details to the team. We convey your culture to the working team.
Service Scope
- Candidate selection
- Hiring and payroll management
- Service continuity guarantee
- Exemption from contractual commitments with employees in Latam
1-on-1 Agent
Specific profile agent, that will work directly with you or your team.
No matter the language, time zone, or how tricky the task is, we’ve got you covered. Perfect for businesses with a bunch of customer questions. And hey, if your product needs some in-depth know-how for support, we’re your go-to for that too!
Service Scope
- Profile design
- Candidate selection
- Presentation of top profiles
- Schedule compliance
- Service continuity guarantee
- Hiring and payroll management
- Waiver of contractual commitments with employees in Latam
Team Design
Formation of work teams managed by FlexCenter. We offer our expertise in combining technology, processes, and people to achieve the set objectives.
Juggling between 2 – 8 projects like pros, our 2 – 4 seasoned agent teams has got you covered 24/7. Amp up your customer engagement game. From after-hours queries to kickstarting tech and customer support, consider it handled with flair and precision. Boost your brand with us!
Service Scope
- Profile creation
- Definition of roles
- Evaluation and adaptation of processes
- Candidate selection
- Presentation of top profiles
- Schedule compliance
- Service continuity guarantee
- Hiring and payroll management
- Exemption from contractual commitments with employees in Latam
- Reporting of agreed KPIs
2
Select the Areas
you want to boost!
The right person to get the job done!
Customized
Omnichannel Support
Choose the channels that your clients prefer!
3
Activate Contact Channels
with customised omnichannel support
Discover a world where every communication touchpoint is an opportunity for unparalleled service.
With our omni-channel support, your customers are always heard, valued and prioritized.
Your Dream
A-TEAM
The difference between meh and MEmorable!
We are committed with excelence in every service provided to our clients. Consiuos that human talent is the engine that drives this committment, we have created the Employee Engament Program (EEP) designed to maximize our teams satisfaction, reduce turnover rates and deliver customized solutions for your company’s needs.
Powered Clients
Blog
Let's talk!
Are your customers getting the experience they’re looking for? Feeling lost in the BPO world? Relax, we can help you find the right solution for your business to grow.
Monday to Friday: 8am – 5pm (GMT-5)
- Profile design.
- Candidate selection.
- Selection of top profiles.
- Schedule compliance.
- Service continuity guarantee.
- Hiring and payroll management.
- Waiver of contractual commitments with employees in Latam.
