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Service Portfolio

Welcome to your premier global partner in outsourcing solutions, where the main goal is to power your business and take it to the next level. Our A-Team of experienced agents specializes in delivering top-noch solutions in sales, customer service & tech support areas.

We offer two main categories of services:

Dedicated Agents Service

Designed for businesses seeking exclusive support tailored to their unique requirements.
No matter the language, time zone, or how tricky the task is, we’ve got you covered. Perfect for businesses with a bunch of customer questions. And hey, if your product needs some in-depth know-how for support, we’re your go-to for that too!
Customer
Support
Sales & Lead Generation
Technical
Support
Back-office
Operations
Customer Support
Sales and Lead Generation
Technical Support
Back-office Operations

Customer Support

Addressing queries, complaints, and feedback, providing a seamless customer experience.

Sales & Lead Generation

Proactively reaching out to potential customers, explaining product or service offerings, and converting leads.

Technical Support

Offering solutions for technical queries, troubleshooting issues, and guiding users through product functionalities.

Back-office Operations

Handling administrative tasks such as data entry, report generation, and documentation.

Shared Process Services

Suitable for businesses that don’t need full-time agents but still demand a premium service.
Juggling between 2 – 8 projects like pros, our 2 – 4 seasoned agent teams has got you covered 24/7. Amp up your customer engagement game. From after-hours queries to kickstarting tech and customer support, consider it handled with flair and precision. Boost your brand with us!
Pay-as-you-use Customer Support
Event-based Technical Support
Seasonal Sales Boost
Overflow Support
After-hours Support

Pay-as-you-use Customer Support

Our shared pool of trained agents will address customer queries on a per-minute or per-interaction basis.

Event-based Technical Support

From product launches to software updates, we got your back during temporary spike in support queries.

Seasonal Sales Boost

During sales or holiday seasons, our agents can assist businesses in managing increased interactions.

Overflow Support

In times of unexpected volume spikes, our shared services will ensure no customer is left unanswered.

After-hours Support

While your primary team is off-duty, our shared services provides constant support for your customers.

Download our complete portafolio for more details!

Details Please!

Focused Services

The right tool to get the job done!

Virtual Assistant
Customer Service
Sales Generation
Client Support

By your side

Virtual Assistant

  • Comprehensive email and lead management.
  • Handling meetings and company updates.
  • Creating and organizing important documents.
Leading a company comes with a myriad of daily tasks that can distract you from what’s most important: growing your business. Free up your time by relying on our unparalleled virtual executive support, highly trained specialists that will handle all the details of your business. From managing email and meetings, to creating important documents, our VEAs are truly committed to the success of your business.

Exceptional

Customer Service

  • Integrated and personalized customer service.
  • Improved customer experience.
  • Efficient support and retention.
Accessible, efficient and tailored customer service for your business. As the preferred contact channel for your customers, we take care of their queries and concerns, providing them with the support they need when they need it. Our customer service experts not only answer your customers’ questions, but are also committed to improving their experience with every interaction.

Boosting

Sales Generation

  • Specialized sales agents.
  • Personalized customer follow-up and support process.
  • Conversion of potential customers to real customers.
Boost your bottom line with our effective sales generation. Specialized agents will design a tailored care process that follows and accompanies each customer on their journey, turning prospects into loyal advocates for your brand.Forget about generic sales approaches, we take the time to understand your business and customers, allowing us to create sales strategies that really work.

24/7

Client Support

  • Highly trained agents.
  • Solution and attention to all types of queries and problems.
  • 24/7 uninterrupted contact with your customers.
Customer support is not limited to business hours. Your customers may have questions or face problems at any time of the day, and being there for them can make a big difference in their satisfaction. Our virtual agents are ready to address and resolve everything from product information to technical issues, regardless of the day or time.

Customized

Omnichannel Support

Choose the channels that your clients prefer!
Discover a world where every communication touchpoint is an opportunity for unparalleled service. With our omni-channel support, your customers are always heard, valued and prioritized.

Voice

Dial-in and let’s talk!
Our voice support isn’t just a call – it’s an experience. Connect with your clients in real-time, understand and solve their concerns on-the-fly.

Email

Prefer to put it in writing?
Questions, feedback, or just assistance, your clients can shoot us an email. We’ll delve into their concerns and get back with precise solutions.

Chat

Need answers now?
Whether you’re clients browse your site or app, our chat support ensures instant assistance with the convenience of a text.

Social
Media

Social Media

Join the conversation
Your brand is more than just a logo, it’s a living dialogue. From Facebook to Twitter, we’re active, responsive, and tuned into your clients needs.

WhatsApp

Security meets convenience
Communicate with ease and assurance. WhatsApp global appeal, makes it an essential part of our customer-centric approach.

Want to show off your new BPO partner?

Download Portafolio

Let's talk!

Are your customers getting the experience they are looking for? Feeling lost in the BPO world? Relax, we can help you find the right solution for your business to grow.
+1 786 550 1592
  • Monday to Friday: 8am - 5pm (GMT-5)
© 2023 Flex Center LLC – All rights reserved. | Powered by Inside Matters.

© 2023 Flex Center LLC– All rights reserved.

Powered by Inside Matters.