Staffing solutions 1

Staffing Solutions

Unlock Latams top talent pool & save up to 70% on hiring and ongoing costs

From a virtual executive assistant to a +500 agents operation, FlexCenter offers the perfect solution tailored just for your business.

#sales #support #customerservice

Why Partner with Flexcenter?

Bilingual Agents

Our bilingual agents seamlessly navigate English, Spanish, and French, ensuring your clients receive top-notch service in the language they prefer.

Junior, Tech, or Professional Profiles

Whether you're in need of junior, tech, or professional profiles, FlexCenter BPO caters to your unique requirements with a diverse skill set at your service.

Save up to 70% in hiring costs

Say goodbye to budget concerns as FlexCenter BPO enables you to save up to a whopping 70% in hiring costs, a game-changer for businesses seeking efficient solutions without breaking the bank.

24/7 Multi-channel Support

Need assistance around the clock? Our 24/7 multichannel support ensures your business never sleeps, providing unparalleled service whenever your clients need it.

USA Time Zone

With FlexCenter BPO, you can also enjoy the convenience of operating within the same time zone as the USA, fostering seamless collaboration and communication.

Operational Hub or Home Office Location

With operational hub or home office location options, we tailor our services to fit your business model seamlessly.

Our Three-Step Hiring Process

easy. flexible. efficient

Analysis and Profiling

We begin with a discovery session to understand your specific needs, followed by the development of detailed candidate profiles that align with your requirements and company culture.

Selection and Assessment

We provide a list of suitable candidates within 21 days and coordinate interviews to assess their compatibility and skills, ensuring the best match.

Hiring and Ongoing Support

Once a decision is made, we handle the entire hiring process of the chosen candidate, followed by continuous support during their integration and management.

Analysis and Profiling

We begin with a discovery session to understand your specific needs, followed by the development of detailed candidate profiles that align with your requirements and company culture.

Selection and Assessment

We provide a list of suitable candidates within 21 days and coordinate interviews to assess their compatibility and skills, ensuring the best match.

Hiring and Ongoing Support

Once a decision is made, we handle the entire hiring process of the chosen candidate, followed by continuous support during their integration and management.

Measurable Performance!

Employee Retention

Our net attrition rate of 3% MTD showcases our focus on a satisfied and dedicated team.

Employee Advocacy

eNPS above 90% reflects a workforce proud to be a part of FlexCenter.

Customer Delight

CSAT consistently at 94% highlights our commitment to delivering exceptional service.

Success
Stories

Max Vision Satellite

Lead Campaigns ⎸ Sales Boost

From creating lead campaigns to telemarketing, Flexcenter is a key factor in our sales process. Whether it's a live or automated connection, your customers are in for a memorable experience.

Nativos

Multichannel Customer Support

Our corporate and travel lodging business is a 24/7 operation. Flexcenter was able to design a top notch support program for our clients that had the ability to keep up with their schedule no matter the time or communication channel.

Real state

Virtual Assistants, soporte administrativo

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Let's talk!

Are your customers getting the experience they’re looking for? Feeling lost in the BPO world? Relax, we can help you find the right solution for your business to grow.

Monday to Friday: 8am – 5pm (GMT-5)